FREE RETURNS + EXCHANGES

    The Cult Classics | Shop Best Sellers

    Customer Help

    If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

    FAQs

    We might have already read your mind. (Feel like taking a nap? We knew it).

    Ordering

    What size should I buy?

    If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, email us — happiness@lahgo.co or fill out our contact us form. We’ll ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!

    Where can I go to try on things?

    Okay, so shopping is looking a little bit different these days. Good thing we have certified stylists on hand ready to help you find your perfect sleepwear.

    The Bedroom, New York

    255 Elizabeth Street
    New York, NY 10012
    DIRECTIONS
    323.538.6646

    The Bedroom, Atlanta

    1170 Howell Mill Road NW
    Suite P18A
    Atlanta, GA 30318
    DIRECTIONS
    323.438.2810

    Can I cancel my order?

    We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

    Should the item(s) not work out, make sure to utilize our online return portal to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free. 

    If you have any additional questions, please let us know by using our contact us form.

    What if I want to speak to someone?

    We want to speak to you too! Email us at happiness@lahgo.co or fill out our contact us form, with any questions, concerns, or feedback. We’ll be sure to get back to you within 2 business days (Monday - Friday, 9a - 5p PST, excluding weekends and holidays). However, please note that inquiries sent on Fridays will likely receive a reply the following Monday. You can also give us a call at 323.438.2966.

    What is Talkable?

    Talkable is our referral program. If you love Lahgo and think a friend would too, you can send them a $20 code via email to spend on their first Lahgo order. When they successfully apply their discount code at checkout, you will receive an email with $20 for yourself to redeem on any future order. You may send codes to as many friends as you want and will receive a $20 reward for each friend that makes a first purchase using their code. Please note that these rewards are not stackable; only one $20 code may be applied per purchase.

    What is Klarna?

    What is Klarna?

    Klarna allows you to split your purchase into 4 payments that will be automatically charged to your debit or credit card every 2 weeks. There is no interest, no catch, and no hidden fees. It’s that easy

    How do I sign up?

    There's no sign up required! If your order is eligible to pay in 4 interest-free installments, the option will be presented at checkout, and there’s no need to enter extra information. Simply choose 4 interest-free installments as your payment method at checkout and enter your credit or debit card information. This is the card that Klarna will use for your scheduled automatic payments.

    Which payment methods are accepted?

    Klarna currently accepts all major debit and credit cards (i.e. Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

    Does Klarna perform a credit check?

    When you choose to pay in 4 interest-free installments, pay through in-app shopping, or pay later in 30 days, Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as an inquiry on your credit report.

    Is there a late fee?

    Klarna aims to ensure that customers have a clear overview of the payment plan with complete transparency on the installment due dates. They always send a reminder before the payment is due. If you do miss a payment, they allow for a grace period by retrying within 10 days. A reminder during this retry period is also sent. In the event that a payment is still not made after a 10 day grace period, a late fee of up to $7 is applied to the next installment due date. Klarna will only ever charge one late fee per installment. To keep you in the loop, they'll send you an email notification if your payment was unsuccessful.

    What happens if I make a return?

    We've got you covered! Any payments already made will be refunded to your original payment method and your remaining payments will be cancelled. If the return credit causes the order to be overpaid, the overpaid amount will be automatically refunded to your original payment method. Otherwise, your upcoming payments will continue to be collected until the remaining balance is paid off. You can check the status of return credits and refunds anytime by logging into Klarna online or in the Klarna mobile app.

    How do I contact Klarna?

    Got a question about Klarna or pertaining to a payment through Klarna? Feel free to contact them directly HERE.

    Can I order if I live outside of the US?

    We do ship internationally for a flat rate fee of $10 to Canada, the U.K., Australia, New Zealand, and some of the EU (France, Germany, Italy, Ireland, Spain, and the Netherlands). Please note that international customers are responsible for duties and taxes prior to/upon delivery. FedEx will reach out to the phone number provided during checkout for fee collection.  All international orders are final sale and are not eligible for return or exchange at the current time.

    Shipping

    What is the shipping policy?

    Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

    Due to COVID- 19, our carriers have been experiencing slight delays in shipping, so please allow for 5-9 business days (Monday thru Friday, excluding weekends and holidays) for your ground orders to arrive. We apologize for any inconvenience and are working hard to get you your sleepwear as soon as we can. Thank you so much for your patience and understanding!

    For Alaska and Hawaii, there is a flat-rate Ground shipping charge on all orders of $19, and a charge of $48 for Expedited shipping.

    We also ship internationally for a flat rate fee of $10 to Canada, the U.K., Australia, New Zealand, and some of the EU (France, Germany, Italy, Ireland, Spain, and the Netherlands). Please note that international customers are responsible for duties and taxes upon delivery.

    International orders are final sale and are not eligible for return or exchange at the current time.

    What shipping providers do you use?

    We use FedEx for all orders. Ground shipping for all U.S. orders may take up to 5-9 business days to arrive from the day you receive your shipping confirmation. International orders may take up to 8-12 business days to arrive from the day you receive your shipping confirmation.

    My order didn't arrive when I thought it would!

    Due to our carrier’s occasional internal shipping issues associated with COVID-19 that are beyond Lahgo’s control, arrival times are not guaranteed and shipping costs are non-refundable. It’s not a perfect system, but we strive to do our best. Please allow for 5-9 business days for your order to arrive. We apologize for any inconvenience and are working hard to get you your sleepwear as soon as we can. We sincerely appreciate your patience and understanding!

    Oh no! What if I think I received something that is damaged?

    If you receive an item that you believe is damaged or incorrect, please reach out to our Customer Happiness team immediately at happiness@lahgo.co or fill out our contact us form.

    My package was lost, stolen, or damaged!

    Please file a claim with the shipping carrier first, then contact us letting us know your email address, order number, and your specific claim number. Once we receive that, we will work together to come to the best resolution.

    We will only consider claims made within 30 days of the stated/estimated delivery date.

    What is the international shipping policy?

    International orders may take up to 8-15 business days (Monday-Friday) to arrive from the day you receive your shipping confirmation. Please note that international customers are responsible for duties and taxes prior to/upon delivery. FedEx will reach out to the phone number provided during checkout for fee collection.


    International orders are final sale and are not eligible for return or exchange at the current time.

    Returns + Exchanges

    How do I return a Lahgo item?

    We've made it simple for you to initiate an ONLINE RETURN HERE.

    Step 1: Enter your email and select your items to return.

    Step 2: Get an email confirmation.

    Step 3: Send it back to us within 15 days.

    Once your return or exchange has been authorized, you will receive simple step-by-step instructions and a prepaid shipping label via email. Currently, gifts may only be returned for another product or store credit. Free return shipping is offered for U.S. orders only.

    International orders are final sale and are not eligible for return or exchange at the current time.

    What’s Lahgo's return policy?

    A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. 

    Merchandise must not be worn, washed, dyed, or altered. 

    Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Package should only include items listed in that particular return packing slip. 

    Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. 

    Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase, and embroidered garments). Sets and Kits are not eligible for partial exchange or return.

    International orders are final sale and are not eligible for return or exchange at the current time.

    Please note: For all U.S. orders, original shipping and handling charges are not refundable, however if you need to return your item, the return shipping is on us!

    I would like to return for a refund...

    No worries, we got you. We've made it simple for you to initiate an ONLINE RETURN HERE.

    Step 1: Enter your email and select the item(s) you're sending back and click the “RETURN ITEMS” button. 

    Step 2: You will receive an email with an Instant Refund code that can be used towards any purchase at Lahgo, paying any remaining amount due with an accepted payment method. If you do not use this code, the amount will be refunded to your original payment method (see Step 4).

    Step 3: Print your return label and mail back the original item(s) with the packing slip included inside the package within 15 days. Please note: your package should only include items listed on that particular return packing slip. If you received your order in one of our ‘Good For…’ shipping bags or a mesh wash bag, we made those conveniently re-sealable so you can use that to ship your return back to us. 

    Step 4: Once receive your return, we will refund the full balance or any remaining balance on your Instant Refund code back to your original payment method.

    I am expecting a refund... How long does this take?

    Please allow 6-12 business days for us to receive your return. After which, it may take up to an additional 10 business days for us to process your return (i.e. issue your refund). Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2-3 additional business days for those funds to be posted to your account.

    Please note that your refund may only be credited to your original method of payment.

    I just need to exchange for a different color or size...

    Easy enough. We've made it simple for you to initiate an ONLINE EXCHANGE HERE.

    Step 1: Enter your email, then simply select the item(s) you’d like to exchange. You will be prompted to select “exchange” (instead of “return”) and a new size and/or color for each eligible item. Hit “Review Summary” at the bottom and “Complete” on the summary page.

    Step 2: Print the provided packing slip and return label and mail back the original item(s) within 15 days. We will ship the new item to you right away.

    I need to exchange for a different style...

    We got you. Initiate an ONLINE RETURN HERE.

    Step 1: Enter your email address, select the item(s) you're sending back, and click the “RETURN ITEMS” button. 

    Step 2: You will receive an email with an Instant Voucher code that can be used towards the purchase of a different style, paying any remaining amount due with an accepted payment method. If you do not use this code, the amount will be refunded to your original payment method once your return has been processed.

    Step 3: Next, print the provided return label and packing slip and mail back the original item(s) within 15 days. Once received and processed, we will refund any remaining balance to your original payment method.

    How will this exchange voucher (Instant Voucher) work?

    At the time a shipping label is presented, you are also presented with a unique instant exchange voucher code that's easily copied to your clipboard. There will also be a link that takes you to shop again immediately in the store, where you can load up your cart and use the code at checkout as you would any voucher/promotion/discount code. Purchases exceeding the exchange amount are paid for with Lahgo’s normal checkout methods (i.e. as if you were making a regular purchase on our website).

    But it was a gift! What now?

    No problem. We’re happy to accept gift returns.

    Step 1: Initiate an ONLINE GIFT RETURN HERE.

    Step 2: Enter the order number (in the enclosed packaging - and please keep in mind that this is NOT the Order ID) and delivery address zip code. Need help? CONTACT US and we will gladly track down details.

    Step 2: Select your item(s) to return (currently our returns provider does not support direct gift exchanges). Receive a store voucher (instant voucher code) to shop for your exchange item(s) immediately. Your replacement item(s) are sent to you right away—you’re welcome!

    Step 3: Next, print the provided return label and packing slip and mail back the original item(s) within 15 days. Once received and processed, any remaining credit will live as Lahgo store credit.

    Note: Gifts may currently only be returned for another product or store credit. Free return shipping is offered for U.S. orders only.

    International orders are final sale and are not eligible for return or exchange at the current time.

    Will the gift giver know that it has been exchanged?

    The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

    What if I decide to spend more than the voucher amount?

    Purchases exceeding the gift exchange (instant voucher code) amount are paid for with Lahgo’s normal checkout methods (i.e. as if you were making a regular purchase on our website).

    How much time do I get to return the items?

    It is best if you mail them back as soon as possible, but you have up to 15 days to drop those return items in the mail so that they are received in time.

    Start a Return

    Contact Us

    Support Hours:

    Mon-Fri
 9:00am – 5:00pm PST
    *Excludes Holidays

    Looking for more info on products, shipping, fabric, and more?

    View FAQ

    Get in Touch

    Have questions about your order, or a general inquiry? Email us (usually fastest!) or call us at 888-626-4345.

    Email us

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