Bottom line: We want you to be completely satisfied with your Lahgo purchase. Not the perfect fit? Just let us know—we’re happy to help. We offer free shipping on all U.S. returns. Lahgo accepts returns of unworn/unwashed items within 30 days of your ship date. We've made it simple for you to initiate an online return here.
Merchandise must be returned within 30 days of the ship date. Merchandise must not be worn, washed, or altered. Merchandise must be returned in its original packaging. Returns must include the packing slip supplied during return process (packing slip will auto-generate along with the return label). Please print out and include the slip in the return package. Merchandise that appears to be worn and/or washed and not in its original/saleable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase).
Please note: Original shipping and handling charges are not refundable, however if you need to return your item, the return shipping is on us.
No worries, just select the item you're sending back and request a refund. You will get an Instant Refund code but you don't have to use it. Print your return label and mail back the original item with the packing slip included inside the package.
Easy enough. Simply select the item you're sending back. You will be prompted to select a new size and color. After that, print the provided packing slip and return label and mail back the original item. We will ship the new item to you right away.
We got you. Just pick the item you are sending back and request a refund. Use the provided Instant Refund code (it's just like a gift card code) to buy any new item. Next, print your return label and packing slip and mail back the original item. Once received, we will refund any remaining balance to your original payment method.
No problem. We’re happy to accept gift returns. Simply enter your order number, zip code of where gift was shipped, along with the name of the person the order was originally shipped to. Enter your email address and we will send you a return prepaid return label. Need help? Email email@example.com and we will gladly track down details.
If you aren’t sure what you want, we can issue you a credit that can be used online or in-store. That credit will never expire, so you can take your time deciding what you’d like instead.
Just need to exchange a gift? After selecting your return item(s), we will send you a return label and Instant Refund code. Use the code to place a new order and we will send it right away. Use your Instant Refund code any way you like! The Instant Refund code is just like shopping with a gift card. For a higher priced item, you can pay the difference at checkout.
Know that we’ll do everything we can to make things right. Please allow 5 - 8 business days for us to receive your order. Note that it may take up to 3 days for us to process your return. Once your items have undergone (and passed!) inspection, we will issue your refund to the original form of payment and will notify you of your refund via email. After your refund has been issued by us, please allow 2 additional business days for those funds to be posted to your credit card account.
Due to occasional internal shipping issues with our carrier that are beyond our control, arrival times are not guaranteed and shipping costs are non-refundable. It’s not a perfect system, but we strive to do our best.
If you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, email us — firstname.lastname@example.org. We’ll ask your typical size and how you like to wear your tops, shorts, and pants so we can suggest the best size for you!
We want to speak to you too! Email us at email@example.com. with any questions, concerns, or feedback. We’ll be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.